All orders are subject to a manual review. Due to that - there may be delays in getting your VPS service up. Always make sure to provide your real and complete contact details. Anonymour orders and orders via VPN are not accepted. We'll do our best to set all services in a timely manner. Dedicated server orders have a setup time between 1 hour and 5 business days. Virtual servers in general would be up within 1 hour.

Yes, all of our services come with full and unrestricted root access!

By default, all of our services are self-managed, which means that we will take care of the server infrastructure, but would expect our clients to handle the software and configurations. We do our best to help as much as humanly possible, in our scope, and try to never leave a customer in the dark!

Unfortunately no - these plans are sold as is and can not be upgraded/downgraded.

Yes, you can! We charge 2EUR/m per IPv4 and 3EUR per month per 1TB of additional bandwidth.

No! We understand how frustrating can bandwidth overuse fees be and we've taken a different approach, to ensure our flat and predictable pricing - when you come close to running out of bandwidth, we will send a warning emails. Should you not respond and upgrade the server, we'll suspend it automatically, until the bandwidth counter is reset.

Yes, you can, as long as it's for private use. Public VPN services are not allowed to be run on our network.

Yes! All of our services offer native IPv6 connectivity and will come with a free /64 pre-assigned!

Yes, we do offer complimentary DDoS protection in all locations, except Bulgaria!

Just like any hosting provider - we bill in advance. We also do not enforce any minimal contracts. However, should you decide to pre-pay for a longer term, you can usually get a pretty good discount!

These special offerings are exempt from our usual refund policy. All of the above offers are non refundable. All purchases are final and no exceptions would be made.

As an European VAT-registered company, we do charge a mandatory VAT, depending on the country of residence of our clients. Should you be located out of the EU, we will not charge you any additional VAT or sales tax.

We accept all major Credit Cards, PayPal, Crypto payments (Bitcoin, etc.) and Wire Transfers.